Privacy Policy

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Contact and Identification Data: Name, email address, phone number, and company name when you submit an inquiry, contact us, or request a quote.
• Event Details: Event date, location, estimated guest count, dietary requirements, and any other event specifications you share during the booking process.
• Billing Information: Payment method details collected when processing deposits and final payments. Card data is handled exclusively by our third-party payment processor and is never stored on our servers.
• Communications: Content of any emails, messages, or form submissions you send to us.

Information Collected Automatically

• Usage Data: Pages visited, time spent on each page, links clicked, and navigation paths through our website.
• Device and Technical Data: IP address, browser type and version, operating system, screen resolution, and referring URL.
• Cookie Data: Session identifiers, preference settings, and analytics markers. See Section 5 for full detail.

3. How We Use Your Information

We use the information we collect to:

• Deliver Our Services: Match your event with appropriate vendors, coordinate logistics, manage permits, and execute your event plan.
• Communicate With You: Send booking confirmations, scheduling updates, invoices, and day-of coordination details.
• Process Payments: Facilitate secure payment transactions through our third-party payment processor.
• Improve Our Platform: Analyze usage patterns to improve website functionality, expand our vendor network, and better serve the DMV market.
• Marketing Communications: Send newsletters, promotions, and service updates — only with your explicit consent, and with an unsubscribe option in every communication.
• Legal and Safety Obligations: Comply with applicable laws, respond to legal processes, and protect the rights and safety of DistrictBites and its clients.

We process your data based on: your consent; performance of our service contract; our legitimate interests in operating and improving our business; and compliance with legal obligations.

4. Data Sharing

DistrictBites does not sell, rent, or trade your personal information to third parties. We share your data only in the following limited circumstances:

• Food Truck Vendors: We share event-specific details (location, date, guest count, dietary requirements) with the food truck operators coordinated for your event. This sharing is essential to service delivery.
• Service Providers: We work with trusted third-party providers for payment processing, email communications, and website analytics. These providers are contractually bound to handle your data only as directed by us.
• Legal Requirements: We may disclose information when required by law, subpoena, court order, or other legal process, or when disclosure is necessary to protect the rights, property, or safety of DistrictBites, our clients, or the public.
• Business Transfers: If DistrictBites is acquired, merged, or sold, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and gather usage analytics.

• Essential Cookies: Required for core website functionality, such as maintaining session state during form submissions.
• Analytics Cookies: Help us understand how visitors navigate our site so we can improve content and user experience (e.g., Google Analytics).
• Marketing Cookies: Used to track the effectiveness of our advertising campaigns. Only deployed with your consent.

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our inquiry and booking forms. Most browsers also support "Do Not Track" signals, which we honor where technically feasible.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law:

• Inquiry and Booking Records: Retained for 3 years following your last event or interaction, for accounting and dispute resolution purposes.
• Financial Records: Retained for 7 years in compliance with U.S. tax and accounting regulations.
• Marketing Consent Records: Retained until you withdraw consent or request deletion.
• Analytics Data: Anonymized analytics data may be retained indefinitely for trend analysis.

7. Security

We implement administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Encrypted storage of sensitive booking and payment-related records.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular review of our data collection, storage, and processing practices.

While we take reasonable steps to protect your information, no system is completely secure. If you believe your information has been compromised, please contact us immediately.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete records.
• Deletion: Request erasure of your personal data, subject to our legal retention obligations.
• Restriction: Request that we limit the processing of your data in certain circumstances.
• Portability: Request a machine-readable copy of your data for transfer to another service provider.
• Opt-Out: Unsubscribe from marketing communications at any time via the link in any email we send, or by contacting us directly.

To exercise any of these rights, please contact us or email info@districtbites.com. We will respond within 30 days of receiving your request.

9. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without parental consent, please contact us and we will promptly delete that information.

10. External Links

Our website may contain links to third-party websites, including individual food truck vendor pages, venue websites, and local government permit portals. DistrictBites is not responsible for the privacy practices of any third-party site. We encourage you to review the privacy policy of any site you visit via a link on our platform.

11. Policy Revisions

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable law. We will indicate the most recent revision date at the top of this page. If we make material changes that significantly affect how we handle your data, we will provide additional notice — such as a banner on our website or an email notification.

Your continued use of our services following any revisions constitutes your acceptance of the updated policy.

12. Contact

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out:

• Email: info@districtbites.com
• Contact form: districtbites.com/contact
• Mailing address: DistrictBites, Manassas, Virginia, United States